Terms of use

Ticket Delivery mode

  • The users who book their seats through us will be provided ticket in a way convenient to the user. As of now we allow our users to get tickets through SMS , Email or Printed Ticket. The users may get their tickets on their mobile phones. The message has complete information viz. ticket no, date of travel, seats booked, place of boarding & destination, time of travel etc. The idea is to simply show the SMS received to ticket checker so that he confirms your details at his end. Our users also have the luxury of getting the tickets in their mentioned email account. This way once a seat is booked the ticket could be accessed from any device that connects to internet. For our users we also provide hard copies of the tickets. This will be provided from registered Robi counters. You can get your seat booked at nearest Robi center. Seat is confirmed in print, and you receive that hard copy for future use.
  • SMS or EMAIL ticket should not be forwarded to any other customers or friends. If forwarded, SMS or EMAIL tickets does not count by Service Providers, bdtickets will not be liable for this and no refund will be given.

Getting copy of lost ticket

Even if you lose your ticket, we won't let you lose your seat.To help you in such case, the Ticket could be regenerated in a few clicks. Print ticket option provided in our website helps you in such cases. If the PIN No. and Ticket No. aren't available,the customer care will help you out. After verifying few details, the same ticket can be generated via SMS/Email.

Regarding pricing policy

Total fare charged from user is inclusive of fare charged by bus operator plus convenience fee and Payment gateway charge/COD/WIC. The convenience fee includes packaging fee, booking fee and servicing fee. The convenience fee of 25Tk +Payment gayeway charges/Cash on delivery/Robi walk in center will be charged for any ticket billing.

Regarding Ticket Cancellation

  • We understand that sometimes booking has to be cancelled. We facilitate this by providing you links in our website, wherein you can cancel the booked ticket. The bus ticket can be cancelled few hours prior to the departure of the bus. The more accurate details of how long before a ticket can be cancelled is available with the bus operator. This is because other bus operators allow different cancellation window. Ticket cancellation status "ticket cancelled/ticket not cancelled" will be communicated to user on screen and will be confirmed through text.
  • If Bus is Cancelled customer need to inform bdtickets.com helpline within 24 hours from journey.
  • Bdtickets.com will refund balance in case of bus cancellation and ticket cancellation by customer within 7-10 working days.
  • For ticket quantity 1-4 Customer need to inform callcenter (16460) 24 hours before the journey time and for ticket quantity 5-above customer need to inform 48 hours before the journey time.
  • As bdtickets.com is an online ticketing partner only, If bus company cancels any of its scheduled trip BDTICKETS will not be liable for this. However BDTICKETS will refund the money if customer inform BDTICKETS call center within 24 hours. Or can ask for reschedule the ticket. Ticket Re-schedule is possible if the ticket amount is same. If its increases Customer has to pay the additional costs.
  • As bdtickets.com is an online ticketing partner, if any bus is delayed from its scheduled time, bdtickets.com will not be responsible. Customer should query to the bus company only.
  • Eid Tickets are not Cancelable or Refundable.

Refund Policy

We value your 'Savings' and so we have Refund policy for proper compensation. In case the fault is of the operator or from our side, we refund the seat's price to our esteemed users. The money will be refunded to you via cheque or deposited in your Bank account. This price however does not include Convenience fee. Refund will be made on tickets that are cancelled on time. For any other reason we are not liable to refund.

Customer should be communicated refund will be done in 7-10 working days. But payment gateway should complete the refund in 3-5 working days.

However, if refund request is complex which requires validation from bus operators and accuracy of complain, the refund can take 30 working days.

Our Service Details

We provide service to book bus tickets for various bus operators. We are available 24*7 @ "www.bdtickets.com" we do not operate under any other name. Our service is available on any device that connects to internet. Apart from online booking via internet, we also confirm seats on call. For that we have our call centers ready to help you out. Find more details in our Contact us page.

Bdtickets.com is not responsible for any illegal package transported by customer.

Complaint Handling

Our teams are dedicated to handle your complaints. Just log in your complain and we will get back to you as soon as possible. Users can call "Customer Care Centre (no. 16460)"to get complains registered, can also send email to "support@bdtickets.com". The feedback form can be filled to register you issue.

Payment methods

Payment can be made via various channels, through Credit Card/ Debit Card/ Net Banking/ bKash/ WIC/COD. Total payment includes seat fare plus additional processing fee. The total sum will be displayed to you and that only will be deducted from your account. No additional fee will be charged later.